Refund policy

At Esmerae.com, we are committed to delivering men’s clothing products with quality and care. Your satisfaction is our priority. If you are not completely satisfied with your purchase, our return and refund process is designed to be simple, transparent, and hassle-free.

Return Eligibility

We accept returns within 30 days of delivery. To qualify for a return, items must meet the following conditions:

• Unused and in original condition
  
• Returned in original packaging
  
• Proof of purchase is provided
  

Note: If you placed an incorrect order, the return shipping cost will be your responsibility. Returns submitted after the 30-day period will not be accepted.

Return Method

All returns are processed by mail only. We do not accept in-store returns for online purchases at this time.

Prepaid Return Label

A prepaid return shipping label is included with every order. To return an item:

1. Repack the item securely in its original packaging.
   
2. Attach the prepaid return label to the outside of the package.
   
3. Drop off the package at the nearest shipping carrier location indicated on the label.
   

If your return label is lost or damaged, please contact our support team to request a replacement.

Restocking Fee

There is no restocking fee. Returns that meet the above criteria are completely free of charge.

Damaged or Defective Items

If your order arrives damaged or defective, please follow these steps:

1. Take clear photos of the damaged item(s) and packaging.
   
2. Contact our customer service team within 7 days of delivery.
   
3. Submit your photos along with your order details to: info@esmerae.com
   

Claims submitted after 7 days or without photographic evidence may not be eligible for a refund, replacement, or credit.

Refund Processing

Once your return is received and inspected, please allow up to 7 business days for the refund to be processed. Refunds will be issued to the original payment method used during checkout.

Shipping Information

• Processing Time: 1–3 business days
  
• Transit Time: 4–7 business days
  
• Total Delivery Time: 5–10 business days
  
• Order Cut-Off Time: 5:00 PM
  
• Shipping Method: Free Shipping
  
• Shipping Region: United Kingdom

Contact Information

If you have any questions regarding your return or need assistance, please feel free to contact us:

Esme Rae
Website: https://esmerae.com
Phone: +447520643831
Email: info@esmerae.com
Business Days: Monday – Friday
Business Hours: 8:00 AM – 5:00 PM GMT
Address: 111-02 62nd Drive, Apt 4-N, Forest Hills, New York 11375, United States.