Privacy policy

At Esmerae.com, we value your trust and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from https://esmerae.com.

By using our website, you acknowledge and agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

  • Contact Details: Name, shipping address, billing address, phone number, and email address.
  • Order Information: Products purchased, order value, and payment method (note: we do not store credit card details).
  • Payment Information: Processed securely through third-party gateways (Visa, Mastercard, American Express, JCB, Discover, Diners Club, Apple Pay). We never retain your full card details.
  • Technical Data: IP address, browser type, device type, operating system, referring URLs, and browsing behavior collected through cookies and analytics tools.

2. How We Use Your Information

The information we collect is used to:

  • Process and fulfill your orders
  • Communicate with you about orders, inquiries, and updates
  • Enhance and personalize your shopping experience
  • Send order-related notifications (e.g., confirmations, shipping updates)
  • Detect, investigate, and prevent fraud or security risks
  • Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

  • Payment Processors – to securely complete transactions
  • Shipping Partners – to deliver your purchases
  • Service Providers – such as email, hosting, or analytics providers supporting our operations
  • Legal Authorities – if required to comply with applicable laws or to protect our legal rights

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy and to meet legal, accounting, or reporting obligations.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website performance and enhance your experience. You can manage or disable cookies through your browser settings.

6. Security of Your Information

We implement commercially reasonable safeguards to protect your data from unauthorized access, misuse, loss, or alteration. However, please note that no method of transmission over the Internet or electronic storage is completely secure.

7. Your Rights and Choices

You have the right to:

  • Access, update, or correct your personal information
  • Request the deletion of your data (subject to legal or regulatory requirements)
  • Opt out of receiving marketing communications at any time

To exercise these rights, please contact us using the details provided below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites and encourage you to review their privacy policies.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, or legal requirements. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Esme Rae
Website: https://esmerae.com
Phone: +447520643831
Email: info@esmerae.com
Business Days: Monday – Friday
Business Hours: 8:00 AM – 5:00 PM GMT
Address: 111-02 62nd Drive, Apt 4-N, Forest Hills, New York 11375, United States.

Business Information
Esme Rae is operated by SOLAURAL INC., a company registered in the United States.
Company Number: 7430729
DUNS Number: 133854022